Call Center Dataset Practice

 

🔹 Dataset Overview

This dataset contains call center data including agent performance, call topics, resolution status, and customer satisfaction.
It helps beginners understand operational and customer service analysis.
 

🔹 Dataset Source

Source: Created for learning purposes
This dataset simulates real-world call center operations for analysis practice.
 

🔹 Learning Objectives

  • Analyze call center performance
  • Evaluate agent efficiency
  • Understand customer satisfaction trends
  • Identify common customer issues
 

🔹 Tools You Can Use

  • Microsoft Excel
  • Power BI
  • SQL (optional)
 

🔹 Download Dataset

 

🔹 Practice Tasks

  1. Calculate total number of calls
  1. Identify top-performing agents
  1. Analyze resolution rates
  1. Evaluate customer satisfaction scores
  1. Identify most common call topics
 

🔹 Challenge 🔥

Build a dashboard that:
  • Shows call volume trends
  • Highlights agent performance
  • Analyzes satisfaction levels
  • Provides recommendations to improve service